Unfortunately, we are unable to locate a missing account for you by using a first/last name, a company name, or a domain from an email address without the exact user name (for example: do I find my Vimeo account's email address if I signed up via a third party? If you have a link to a video that you’re sure is from your account, we can locate your account with this information as well. You can send this to us through the Contact Form -select Billing and Membership from the drop-down menu and then “Unknown Charge/Account Lookup.”įor Google Play purchases: Go to and log in, and then go to the Activity page. Never provide your full credit card number in an email! We’ll need the exact amount charged, the date, and the last four digits of the card in question. If you have a charge on your card, we can use the information from the charge to assist in locating the account. What information should I provide to help locate my account?
We'll need you to verify some details that prove your ownership of the account in order to provide any information that would allow you to access it. If you don't know what email address is associated with your Vimeo account, fill out this form to reach out to our Support team, and we'll help you track it down as soon as possible.īe sure to provide as much information as you can. I don't remember the email address used on my Vimeo account. Make sure you provide us with as much information as possible in order to prove that you are the true owner of the account. On the second page of the form, click the "Reset Password isn’t working" link in order to reach our contact form. If you no longer have access to the email address you used to create the account, you'll need to fill out this form and contact us. I no longer have access to the email associated with my Vimeo account.
If you are still having trouble resetting your password after this process, please contact us and we can assist you further. Therefore, make sure you only click on the last email you receive. Keep in mind, each time you request a password reset, we cancel all existing password reset links. If you're not seeing the password reset email after two minutes, be sure to check your spam folder. I'm not receiving the password reset email, or it's not working. Clicking the link in that email will allow you to choose a new password on your account. You can reset your password on our Forgotten Password page.Įnter the email address you used to sign up for Vimeo, and wait up to two minutes for the password reset email to be delivered. If you forgot your password or your password isn't being recognized, you'll need to reset it using the main email address on your account. If you're having trouble, read on to learn how to resolve your issue. To log in to your Vimeo account, you need to use the email address associated with your account and a password.
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